Protection of Your Personal Information at koboi89
koboi89 takes every member's privacy seriously. This policy clearly explains how we collect, store, use and protect your personal information when you use our platform.
Our Commitment
Why Your Privacy Is Our Priority
Every aspect of data management at koboi89 is designed to keep your information secure and used responsibly.
High-Level Data Encryption
All your personal data and transaction information is encrypted using 256-bit SSL technology. This ensures that every communication between your device and our servers cannot be intercepted by third parties.
No Sale of Personal Data
koboi89 does not sell, rent or trade member personal information to third parties for marketing purposes. Your data belongs entirely to you and we do not use it for any other business interest.
Full Control by Members
You have the right to access, correct or request deletion of your personal information at any time. Requests can be submitted through our official support channels, which operate 24/7.
Secure Data Storage
Member personal information is stored on servers protected by firewalls and intrusion detection systems. Access to this data is limited to authorised personnel only, and all access is logged for monitoring purposes.
International Licensing Compliance
As a platform operating under international licensing, koboi89 complies with data protection standards set by regulatory bodies. This includes KYC procedures and anti-money laundering measures.
Policy Change Notifications
Should any material changes be made to this Privacy Policy, we will notify members via email or in-platform notifications before those changes take effect. You will always be kept informed. ✉️
This Privacy Policy was last updated on 1 January 2026. Please read it carefully before using the koboi89 platform. Continued use of this platform means you agree to the terms stated here.
1 Information Collected
koboi89 collects your personal information for the purposes stated in this policy. The types of information we may collect include:
- Identity Information: Full name, date of birth, identity card number (MyKad) or passport number, and nationality.
- Contact Information: Email address, mobile phone number, and residential address.
- Account Information: Username, password (stored in encrypted form), deposit and withdrawal transaction history, and game activity records.
- Financial Information: E-wallet details (Touch 'n Go eWallet, DuitNow, ShopeePay), FPX account information, or cryptocurrency transaction details (USDT, BTC, ETH) used for deposits and withdrawals.
- Technical Information: IP address, web browser type, device operating system, general location data, and access records to our platform.
- Behavioural Information: Gaming habits, product preferences, session duration and platform usage patterns.
2 Purpose of Data Collection and Use
The information you provide to koboi89 is used solely for the following purposes:
- Processing account registration and verifying your identity as required under international licensing (KYC process).
- Processing deposit and withdrawal transactions securely and accurately.
- Providing effective customer service, including support via live chat and email in Malay and English.
- Sending account-related information, security notifications, promotional updates and relevant service communications.
- Monitoring and enforcing fair usage policies, and preventing fraud, money laundering and platform abuse.
- Complying with legal obligations and the requirements of relevant regulatory bodies.
- Improving platform quality, user experience and content based on aggregate user behaviour analysis.
- Supporting responsible gambling programmes, including detecting risky behaviour patterns and providing account management tools.
3 Information Sharing and Disclosure
koboi89 does not disclose member personal information to third parties except in the following situations:
- Payment Service Providers: Transaction information that must be shared with legitimate payment processors to facilitate deposits and withdrawals.
- Legal Requirements: When required by law, court order or direction from a legitimate regulatory body, we may need to disclose the requested information.
- Fraud Prevention: Where there is suspicion of fraudulent activity or money laundering, information may be shared with relevant agencies in accordance with applicable law.
- Technical Partners: Technical infrastructure service providers who are bound by strict confidentiality agreements.
4 Data Security
koboi89 implements various technical and organisational security measures to protect your personal information from unauthorised access, modification, disclosure or destruction:
- 256-bit SSL encryption technology for all data transmissions between clients and servers.
- Databases protected with multi-layered access controls and two-factor authentication for internal staff.
- Continuous security monitoring and regular penetration testing by independent cybersecurity teams.
- Member passwords are not stored in plain text — they are stored using strong cryptographic hashing methods.
- All access activity to sensitive data is logged and monitored to detect any anomalies.
While we take reasonable measures, no security system can be fully guaranteed. We encourage members to play their part in keeping their accounts secure by using strong passwords and not sharing them with anyone.
5 Member Rights Regarding Personal Data
As a koboi89 member, you have the following rights concerning your personal information:
- Right of Access: You have the right to request a copy of the personal information we hold about you.
- Right of Correction: You may request that we correct information that is inaccurate or incomplete.
- Right of Erasure: In certain circumstances, you may request the deletion of your personal information, subject to legal obligations that require us to retain certain records.
- Right to Object to Processing: You have the right to object to the processing of your data for certain purposes such as marketing communications.
- Right to Data Portability: You may request your data in a structured, machine-readable format.
- Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time.
To submit any request relating to the rights above, please contact our support team via live chat or email. We will process your request within a reasonable timeframe.
6 Use of Cookies and Tracking Technologies
koboi89 uses cookies and similar technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you visit our website.
The types of cookies we use include:
- Essential Cookies: Required for basic platform operations, such as maintaining your login session and language preferences.
- Analytical Cookies: Help us understand how members use the platform for service improvement purposes.
- Functional Cookies: Store your preferences such as game settings and display options.
You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of our platform.
7 Data Retention Period
koboi89 retains member personal information for as long as your account is active or as long as necessary for the purposes stated in this policy. The specific retention period depends on the type of data and applicable legal requirements.
Financial and transaction records are kept for the period specified by licensing requirements and laws relating to anti-money laundering. After an account is closed, data that is no longer needed for legal or regulatory purposes will be securely deleted in accordance with our standard procedures.
8 Children and Minimum Age Requirement
The koboi89 platform is for individuals aged 21 and above only. We do not knowingly collect or process personal information from individuals under the age of 21.
During the registration process, we carry out age verification as part of our KYC procedures. If we find that information has been collected from an individual below the required age limit, we will immediately take steps to delete that information and close the relevant account. 🔞
Parents or guardians who are concerned that their minor child may have registered on our platform are encouraged to contact our support team immediately via live chat or email.
9 Privacy Policy Amendments
koboi89 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to our services.
When significant changes occur, we will notify members via:
- An in-platform notification during your next login session.
- A notification email sent to the email address registered to your account.
- A clear notice displayed on the main page of our platform.
The effective date of the updated Privacy Policy will be clearly stated at the top of this document. Continued use of the koboi89 platform after that date is considered your acceptance of the updated terms.
10 Contact Us About Privacy
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact our team:
- Live Chat: Available 24 hours a day, 7 days a week in Malay and English — accessible directly through the koboi89 platform.
- Email: [email protected]
Our team will endeavour to respond to every privacy-related enquiry within a reasonable time. For data rights requests such as access or deletion, please clearly state the type of request and include the information required to verify your identity.
Join koboi89 with Confidence
Our platform is built with member security and privacy as a priority. Enjoy a range of games and sports betting knowing that your information is always protected.